Shipping policy

Shipping Policy

Last updated: August 2026

Thank you for shopping with Nexora Shine. We are committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information (where available).

During busy periods, promotions, or holidays, processing times may be slightly longer.

Estimated Delivery Times

Estimated delivery times after dispatch:

  • United States: 7–15 business days
  • United Kingdom: 6–12 business days
  • Canada: 8–16 business days
  • Australia: 8–16 business days
  • Europe: 7–15 business days
  • Rest of the World: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout before payment.

From time to time, we may offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number.

Please allow 2–5 business days for tracking information to become active after shipment.

Delays

Although we work hard to deliver your order on time, delays may occasionally occur due to:

  • Customs inspections
  • Severe weather
  • Carrier delays
  • High shipping volumes
  • Public holidays
  • Events beyond our control

We appreciate your patience if this happens.

Incorrect Shipping Address

Please ensure your shipping address is correct before completing your purchase.

Nexora Shine cannot be held responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, please contact us immediately. We will do our best to update your order before it ships, but we cannot guarantee changes once processing has begun.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible with your order number and, if applicable, photos of the package and product.

We will work with the shipping carrier to help resolve the issue as quickly as possible.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Contact Us

If you have any questions about your order or shipping, please contact us:

Email:  support@nexorashine.com